By Chiara Sebastiani
Daniele Cagnoni’s vision that combines technique, service and culture of windows and doors.
In a sector such as that of windows and doors, where tradition often slows down the adoption of innovation, Daniele Cagnoni has been able to build a business model that blends craftsmanship, technology, ethics and attention to the person. Diemme Infissi, his company based in Capannori, is today a point of reference for those looking for high-quality, reliable and sustainable solutions, thanks to an approach that goes far beyond the simple sale of doors and windows.
This is not just the story of a company that started in 1999 with a toolbox and a station wagon. It is the story of a different way of doing business. An evolution that starts from small repair works to arrive at an organized structure of over 1,200 square meters, including showroom, laboratory and warehouse, with a qualified team and international collaborations. But above all it is the story of an idea of craftsmanship that focuses on human relationships and responsibility.
Daniele talks about his work with the concreteness of someone who has worked his way up and the passion of someone who still loves to “get his hands dirty” when needed. The first years were dedicated to maintenance: an area neglected by large companies, but essential for those who needed to solve small domestic problems. It was in that phase that the first seed of Diemme’s approach was born: doing small things well, with the same care as big ones.
Over the years the company grew, structured itself, expanded the offer. High-end products are introduced, such as PVC and wood-aluminium windows by Internorm or wooden solutions by Navello and Oikos security doors. But the focus remains the same: to offer personalized advice, which takes into account thermal insulation, acoustics, the architectural context and comfort.
To effectively meet the needs of those who rely on Diemme, Daniele has developed the “Windows Zero Problems” method: a system that guarantees correct installation, structured management of post-installation assistance and constant quality control.
“The most important word in our work is trust,” explains Daniele. “And trust is not only won at the moment of signing a contract. You build first, with transparency, and confirm later, remaining on the spot”.
For this reason, Diemme has activated annual maintenance contracts: a service that allows you to monitor the status of the windows over time, extend their life and always ensure the best performance. A simple idea but still not widespread in the sector.
Diemme Infissi is not only synonymous with technical quality. It is also a laboratory of thought. The training is continuous and structured: Daniele has obtained certifications such as CasaClima and Biosafe and has introduced the figure of the Window Consultant into the team, a professional trained to guide conscious choices, not guided only by aesthetics or price.
But behind every window frame installed there is also another type of awareness: environmental awareness. “Sustainability is not a word to be used because it is fashionable. For us it is a commitment,” says Daniele. “It’s not just about installing certified products, it’s about choosing solutions that are designed to last, be repairable, and minimize waste.”
With this in mind, the company has launched, with the Municipality of Capannori, a project for the management of recycling and waste related to the replacement of fixtures. An important step in a sector where environmental attention is still too often marginal.
Behind every window installed, every detail taken care of, there is a philosophy. That of Daniele Cagnoni, entrepreneur but also family man, passionate about engines and a convinced supporter of human values in work. “The relationship of trust between people and artisans is more fragile today, but it must become central again,” he says with conviction. Each employee is chosen not only for their skills, but for sharing values. Those who join the team must believe in work as a service, in precision as a form of respect and in relationships as an integral part of the process.
Changing windows is a choice that is made few times in life. But it is a choice that can profoundly change the way you experience a space. Not just for the insulation or the light, but for the serenity that comes from knowing that someone has really taken care of the work.
In an era where haste has become the norm, Diemme Infissi offers a different rhythm. That of care, attention, constant commitment. And in this approach lies the strength of a company that wants to be not only competitive, but also consistent with what it believes in.
As Daniele concludes: “How many times in your life do you buy windows? One. It has to be the right one.”
Info: Diemme Infissi srl, Viale Europa 1, Capannori (LU) / Tel. 0583 990244 / www.diemmeinfissi.com / info@diemmeinfissi.com